Shipping INFO
Thank you for visiting and shopping at Queenlashista.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
COVID-19 Update
Due to the COVID-19 (Coronavirus) outbreak, government regulations may prevent us from shipping your order on time. We always monitor government guidelines to ensure that customers safety is our priority. Will send your order as soon as possible. If you encounter any issues with your order, please contact our customer support team here.
Shipment processing time
All orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Orders placed before 2pm Monday to Thursday will be delivered the next day. Orders placed after 2pm will be added to the next working day’s shipment. Friday orders before 2pm will be delivered on Mondays.
We always pack and ship goods on the same day; however, during promotional periods and National Holidays expect your order to be delayed one or two days. We always endeavour to get orders delivered the following working day.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method | Estimated delivery time | Shipment cost
Envy | Next Day Delivery (if order placed before 2PM) | £2.50
Free Shipping on all orders over £50.00
Free In-Salon Collection at 376 Gloucester Road, BS7 8TP. Queen Lashista Lash & Beauty Lounge
Shipment to P.O. boxes or APO/FPO addresses
Queenlashista.com ships to addresses within the United Kingdom. For shipping outside the United Kingdom please check our International Shipping Policy below.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your order confirmation.
Customs, Duties and Taxes
Queenlashista.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Queenlashista.com is not liable for any products damaged or lost during shipping; however If you received your order damaged, please contact us directly via email info@queenlashista.com so we do everything in our power to help you resolve the issue.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Shipment method | Estimated delivery time | Shipment cost
Royal Mail 1st Class Delivery | £35
Free Shipping on all orders over £200.00
For remote parts of the UK and International orders, we may use other carriers. We endeavour to find the quickest and most economical way to send orders.
When ordering from outside the UK, it is the buyer’s responsibility to check if goods will incur a duty fee.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
